Shipping policy
7. DELIVERY
7.1. Delivery Costs
The delivery costs indicated on the Website are in euros, all taxes included.
The delivery costs will be indicated to the Client on the Website before any payment and must be accepted by the Client at the time of Order validation.
They will be displayed on a specific and separate line from the price of the Products.
It is expressly stated that the amount of delivery costs may vary depending on the territory of delivery of the Products, which the Client acknowledges and expressly accepts.
7.2. Delivery Time
The delivery times are indicated on the Website and depend on the delivery method chosen by the Client. Delivery times exclude Saturdays, Sundays, and public holidays.
In accordance with Article L. 216-1 of the Consumer Code, the Parties agree that the Products will be delivered within the specified deadlines during the Product Order process and before the validation of said Order. The delivery times are also stated in the Order confirmation email sent to the Client.
The delivery times include the preparation and shipment of the Order, as well as the transit time of the Products to the delivery point (Client's postal address or pick-up point).
In the absence of a specified delivery time for the Products on the Website, FuriFuri undertakes to deliver them within a maximum of 30 (thirty) days from the validation email of the Order sent to the Client by FuriFuri. In this case, the relevant Products are delivered within the timeframe indicated on the Website and reminded at the time of Order.
However, as FuriFuri relies on external service providers (carriers, postal services, etc.) for the delivery of Products, FuriFuri is entirely dependent on these third-party providers. The delivery times indicated on the Website may be affected by these providers, and FuriFuri is not responsible for any delays in transit and the resulting consequences.
When the delivery is made against a signature, it serves as proof of receipt of the package. The transfer of risks and responsibility regarding the Products occurs upon receipt of the Products by the Client. From that date, the Client will be solely and exclusively responsible for them, as well as their use and any consequences that may arise. Consequently, the Client undertakes to check, at the time of delivery, that the delivered Order is complete, compliant, and has not been damaged. If not, the Client undertakes to refuse the receipt of the Order and to refrain from signing any supporting document. Any Order received and signed for by the Client will be considered as compliant, complete, and in perfect condition at the time of delivery.
7.3. Damaged Package
In the event of delivery of a package that is obviously and visibly damaged, it is the responsibility of the Client to refuse it in order to benefit from the guarantee offered by the carrier. The Client must also inform FuriFuri immediately so that a new package can be prepared and dispatched upon receipt of the damaged package. In such a case, the delivery times indicated above in these general terms and conditions will no longer apply.
